Can I cancel my recurring order? If you would like to cancel a recurring order, we need at least a 48 hour notice before the payment has processed to try and stop it. Please email your request to [email protected]. If the order has not been processed
Once an order has processed, it's very unlikely we will be able to get to it in time to edit or change it. Please email [email protected] to request a change just in case they might be able to get to it in time. If we are unable to change or edit it
If you’d like to exchange your bars for a different scent or product, we will allow you to exchange it as long as the bar is at least 75% intact. Please contact [email protected] or contact through our chat feature on our website for exchange instruc
We do not have physical gift cards. However, we do sell digital gift cards that can be used on our website. When you purchase a digital gift card it will send a unique code directly to your email. You can purchase a gift card here.
We want to make sure you are happy and satisfied with your Viori products. If you are unsatisfied and would like to return your order, we will allow it as long as the bar is at least 75% intact. For return instructions, please contact [email protected]
We can ship to any country except Russia, Iraq, and China at this time. We are unfortunately unable to send packages to those countries. The country customs do not allow this type of product at this time.
Our Commitment: At Viori, we are dedicated to delivering your orders promptly while also valuing the well-being of our fulfillment team. Our policy strikes a balance between efficient service and maintaining a healthy work-life balance for our team w
Shipments within the United States should arrive 4 - 7 business days after an order is shipped out from our warehouse. If you live outside the United States, a typical shipping timeframe is 4-8 weeks. Depending on your area, this can be much faster,
USA - FREE USPS First Class and Priority, ships within 3 - 5 business days. Canada - All shipments are delivered duties paid (DDP). International economy ships within 8 - 14 business days. For most accurate shipping rates, place the products you w
We are so sorry you received the wrong items and would like to get this fixed ASAP! Please send an email to [email protected] including your order number and which items were missing or incorrect and we can get a replacement order in for you!
Many times, the postal service delivery team will leave packages with neighbors or place it somewhere that's not visible from the street to minimize the chance of it being stolen. If you've checked everywhere and your tracking # shows it has been del
If the bars are soft upon arrival, we recommend letting them air dry for another 24-48 hours before using them. If they are slightly melted, we recommend placing the bars in the refrigerator for 5-6 hours to help solidify them again. If your bars are
My tracking number shows that my package is being returned to sender. What do I do? Once your order is shipped and you have your tracking #, it will be your responsibility to ensure that the package is received. If the post office attempts delivery s
We share your frustration and we apologize USPS didn't deliver your package correctly. Recently we have seen a lot of cases where the package is actually delivered 1-2 business days after it says "delivered" OR the post office actually has it in thei
How can I expedite my shipment? Before ordering, please contact our support team at [email protected] and provide us with your address. They will be able to tell you if we can get it shipped the same day and give you a quote for overnight or expedite
We will do all we can to get your order to the correct address. If your order has the wrong address or an incomplete address please reach out to us via email [email protected] and include the correct address on that order.
We are located in Utah, USA. All of our products are manufactured and delivered from Utah, USA. Hope that helps! Thank you for supporting our company!
Currently, we ship to most countries worldwide. Related articles: How much does shipping cost?
If you have not received a tracking email within 1-2 business days after your order was placed, please contact our support team at [email protected]. Please provide us with your order # and name on the order so we can easily look up your order.
United States: We use the United States Postal Service (USPS). Arrives within 3 - 5 business days. Canada: We use a mix of services between FedEx, DHL, and UPS. Arrives within 8 - 14 business days. Other International: We use a mix of services b
For United States customers, there are no additional customs, duties, and taxes other than what is paid at checkout. Canada, UK, Australia, and Japan are all delivered duties paid (DDP). All other international countries are delivered duties unpaid (
When you make an order, Viori covers the shipping cost of that order when shipping within the USA for orders over $30. When a customer wishes to return or make an exchange, we kindly ask that the customer covers the shipping cost to return the order.
We do not offer returns on our limited edition products. These items go very quickly! We recommend signing up for our email newsletter for future updated on our limited edition items.
Our Commitment: At Viori, we are dedicated to delivering your orders promptly while also valuing the well-being of our fulfillment team. Our policy strikes a balance between efficient service and maintaining a healthy work-life balance for our team w