HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?Updated 3 months ago

Our Commitment: At Viori, we are dedicated to delivering your orders promptly while also valuing the well-being of our fulfillment team. Our policy strikes a balance between efficient service and maintaining a healthy work-life balance for our team while ensuring customer satisfaction.

Shipping Days and Hours: Regular Shipping Days are Monday through Friday, from 8:00 AM to 4:00 PM (MST).

Holidays and Weekends: We do not ship on weekends or standard American holidays. Orders placed on weekends or holidays will be processed on the next business day.

Order Processing Time: Standard Processing ensures that orders are typically shipped within 1-2 business days. During Peak Times, we strive to maintain our shipping standards. However, please allow 2-4 business days for processing if necessary.

Back-Order and Staffing Flexibility: In cases of high demand, we may back-order items and communicate any delays promptly. We also call in temporary staff to ensure timely order fulfillment without overburdening our regular team.

Holiday Shipping Cut-Off Dates: We do our best to meet holiday shipping cut-off dates. However, orders placed beyond these dates will revert to our standard shipping schedule.

Customer Service Information: Our Customer Service Team is available to provide assistance and answer any questions regarding your order's shipping and delivery status. Please reach out to [email protected] any time.