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POLICY QUESTIONS

CROSS-CONTAMINATION BETWEEN BARS

Viori accepts no liability for any allergic reactions individuals may experience to specific ingredients in our products. A comprehensive list of ingredients is provided for each product on its respective page. Refrain from using our products if you

DUPLICATE ORDERS - WHY WERE MY ORDERS COMBINED?

Our policy is to combine duplicate orders/multiple orders from customers in order to reduce our carbon footprint and packaging materials.

WHAT IS YOUR EXCHANGE POLICY?

If you’d like to exchange your bars for a different scent or product, we will allow you to exchange it within 30 days as long as the bar is at least 75% intact. You will be responsible for the return shipping to send us back the products along with a

WHAT IS YOUR PRIVACY POLICY?

Privacy Policy LAST UPDATED ON February 21, 2020 This Privacy Policy is in all respects subject to and governed by the Viori.com. TERMS OF SERVICE are also available.  Do not use our site or services if you do not agree with this Privacy Policy or th

WHAT IS YOUR RETURN POLICY?

We want to make sure you are happy and satisfied with your Viori products. If you are unsatisfied and would like to return your order, we will allow it as long as the bar is at least 75% intact and it's within 30 days. For return instructions, please

WHAT IS YOUR WARRANTY POLICY?

If your bars arrive damaged, melted excessively, or otherwise defective, please contact [email protected] or through our chat feature within 14 days of delivery and we will send you a free replacement. Please send us your name, order number, and a ph

WHAT IS YOUR SUBSCRIPTION POLICY?

If you would like to cancel a recurring order, we need at least a 48-hour notice before the payment has processed to try and stop it. For help canceling your order please make that request via email [email protected]. Please reach out to us 48 hours

SHIPPING POLICY FAQS

Which shipping company(ies) do we ship with? See the following article: click here How much does shipping cost? See the following article: click here Do I have to pay shipping to return my order? When you make an order, Viori covers the shipping cost

WHAT ARE YOUR TERMS OF SERVICE?

VIORI terms AND CONDITIONS OF USE and license 1. This Is a Contract.  Read It This is a contract between you (“You”) and Viori Beauty, LLC (“Viori”).  Your use of the VIORI.COM website (“VIORI.COM” or the “Website”) and its web-based services (the “S

WHAT IS YOUR DO NOT CONTACT (TCPA) POLICY?

Viori telemarketing policies and procedures regarding the Telephone Consumer Protection Act (TCPA) and Do Not Call Registry Viori is committed to complying with applicable Do Not Call laws and shall maintain an internal Do Not Call list... [cont'd]

WHAT IS YOUR ACCESSIBILITY POLICY?

At Viori Beauty PBC, we believe in ensuring the web is accessible to everyone, irrespective of any disabilities or challenges they may face.

NATURAL AND/OR CLEAN FRAGRANCES DECLARATION

We affirm that all our fragrances are composed of natural and/or clean ingredients including essential oils, botanical extracts, safe synthetics, and natural aromatic ingredients as defined in Section 101.22 (a) (3) of Title 21 of the United States C