WHAT IS YOUR SUBSCRIPTION POLICY?Updated a month ago

If you would like to cancel a recurring order, we need at least a 48-hour notice before the payment has processed to try and stop it. 

For help canceling your order please make that request via email [email protected]. Please reach out to us 48 hours prior to the payment processing on your order for help with that cancelation. If the order has not been **processed** meaning your card hasn't been charged yet, we can help cancel or edit your order, but we can't guarantee it.

If it has already shipped (meaning it has a tracking number), we cannot stop or edit it, but we are happy to help you start the process to return for a refund or exchange if you would like. Please email your request to [email protected] to request an RMA# and the return address. 

If you want to make changes, pause, and/or cancel your subscription at any time, from the Viori website click on the top-right menu item called "Account". You can then login with your customer email and modify your subscription. You can also select the "Manage my Subscription" button - this will send a code to your email that you can use to login without a password to manage your subscription as well.  

If you have any questions or concerns, please feel free to contact us at [email protected]