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Viori FAQ

If you&#x2019;d like to exchange your bars for a different scent or product, we will allow you to exchange it within 30 days as long as the bar is at least 75% intact. You will be responsible for the return shipping to send us back the products along with all the packaging. Please contact <a href="mailto:support@viori.com">support@viori.com</a> <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">or contact&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">through our chat feature on our website&#xA0;for exchange instructions. Please do not send anything back before contacting us and without an RMA # (return merchandise authorization)Once exchanges are received, we will process the exchange and ship out the new items within 1-2 business days.

If you’d like to exchange your bars for a different scent or product, we will allow you to exchange it within 30 days as long as the bar is at least 75% intact. You will be responsible for the return shipping to send us back the products along with a

What is your exchange policy?

POLICY QUESTIONS

SCENT DESCRIPTIONS

WHY PAWSON?

WHAT ARE THE INGREDIENTS?

HOW DO I USE THE BARS?

ARE THEY ECO FRIENDLY?

ARE THE BARS SAFE FOR CATS?

IS IT A LEAVE-IN bar?

WHAT IF IT GETS IN MY PET'S EYES?

WHAT IF MY DOG EATS THE BAR?

DOES THIS HELP WITH SHEDDING?

ARE YOUR BARS GLUTEN FREE?

DOES THIS HELP IF MY PET HAS DRY SKIN?

DOES THIS WORK IF MY DOG IS ITCHY?

DOES THIS PREVENT FLEAS AND TICKS

ARE YOUR PRODUCTS TESTED ON ANIMALS?

ARE ANY OF YOUR INGREDIENTS TOXIC TO ANIMALS?

WHAT IF MY DOG IS GROOMED BY PROFESSIONALS?

DOES THIS WORK FOR ALL FUR/HAIR TYPES?

WILL THESE AFFECT THE COLORATION OF FUR/HAIR?

ARE THESE SAFE AFTER MY PET HAD SURGERY?

WHAT IS THE PH OF THE BARS?

IS THERE REALLY MUD IN THE BARS?

PAWSON

HOW DO I USE THE SHAMPOO AND CONDITIONER BARS?

DO YOU OFFER SAMPLES?

HOW QUICKLY WILL I SEE RESULTS?

WHAT ARE THE STAMPS/MOLDS ON THE BARS?

CAN I BUY HAMISH IN A STORE STORE?

IS HAMISH & CO B-CORP CERTIFIED?

RECOMMENDATIONS FOR TRAVELING

PRICING

WHISKY-INFUSED? Do the bars smell like Alcohol?

WHAT ARE THE BENEFITS OF WHISKEY ON MY HAIR?

WHAT ARE THE SIZES OF YOUR PRODUCTS?

WHICH PRODUCT IS BEST FOR ME?

HOW OFTEN SHOULD I WASH MY HAIR?

HAIR/SCALP TYPE - HOW DO I KNOW?

CAN I USE THIS ON..

DOES THIS WORK ON...

GRAY HAIR Q&A

ARE THESE SAFE FOR...

RECOMMENDATIONS BASED ON HAIR/SCALP TYPE

CAN I USE A DIFFERENT SCENT NON CITRON GINGER WHEN I HAVE OILY HAIR TYPE?

DO THE BARS PROVIDE AND SIGNIFICANT BENEFITS TO SCALP HEALTH AND WILL IT DECREASE DANDRUFF AND RELATED ISSUES?

QUESTIONS ABOUT OILS IN OUR PRODUCTS

ARE YOUR PRODUCTS GLUTEN-FREE?

ARE YOUR PRODUCTS NON-GMO?

ARE YOUR PRODUCTS ORGANIC?

ARE YOUR SCENTS SYNTHETIC?

INGREDIENT DETAILS

DO YOUR PRODUCTS CONTAIN?

DO YOUR BARS HAVE PRESERVATIVES IN THEM?

SOURCING QUESTIONS

HAMISH & CO

VIORI Signature Collection SCENT DESCRIPTIONS

DO YOU HAVE ANY STORES?

WHAT IS YOUR CONTACT INFORMATION?

DO YOU OFFER ANY DISCOUNTS OR COUPON CODES? DEALS?

IS VIORI B-CORP CERTIFIED?

RECOMMENDATIONS FOR TRAVEL

DO THE PRODUCTS WORK LIKE USING RICE WATER?

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

WHAT IS THE PRICING? HOW MUCH DO YOUR PRODUCTS COST?

HOW TO RECYCLE OUR PRODUCTS

What CERTIFICATIONS does Viori have?

CAN I RETURN/EXCHANGE PRODUCTS FOR LTO'S?

CAN CHILDREN USE VIORI PRODUCTS?

DO YOU SELL GIFT CARDS?

COMMON QUESTIONS

ACCOUNT EMAIL NOT SENDING

HOW DO I SET UP AND ACCESS MY CUSTOMER ACCOUNT?

HOW TO CREATE AND MANAGE ACCOUNT?

HOW DO I UPDATE MY ADDRESS?

HOW CAN I UPDATE MY ADDRESS ON MY SUBSCRIPTION?

HOW DO I CHANGE MY SUBSCRIPTION DELIVERY SCHEDULE?

MOBILE DEVICE- HOW DO I MANAGE, EDIT, SWAP, OR CANCEL MY SUBSCRIPTION

HOW DO I MANAGE MY SUBSCRIPTION? I WANT TO CANCEL, PAUSE, CHANGE, EDIT, ADD TO MY SUBSCRIPTION.

CAN I ADD LIMITED EDITION PRODUCTS TO MY SUBSCRIPTION?

ACCOUNT & SUBSCRIPTION QUESTIONS

CROSS-CONTAMINATION BETWEEN BARS

DUPLICATE ORDERS - WHY WERE MY ORDERS COMBINED?

WHAT IS YOUR EXCHANGE POLICY?

WHAT IS YOUR PRIVACY POLICY?

WHAT IS YOUR RETURN POLICY?

WHAT IS YOUR WARRANTY POLICY?

WHAT IS YOUR SUBSCRIPTION POLICY?

SHIPPING POLICY FAQS

WHAT ARE YOUR TERMS OF SERVICE?

WHAT IS YOUR DO NOT CONTACT (TCPA) POLICY?

WHAT IS YOUR ACCESSIBILITY POLICY?

NATURAL AND/OR CLEAN FRAGRANCES DECLARATION

DO YOU USE THE SAME FORMULA AND PROCESS AS THE RED YAO TRIBE FOR YOUR PRODUCTS?

HAVE YOU EVER HEARD OF FREE RADICALS? DO YOU THINK THIS HAS ANYTHING TO DO WITH WHY THESE WOMEN NEVER GREY?

HOW DID VIORI GET STARTED?

HOW DO YOU HELP AND SUPPORT THE RED YAO TRIBE?

PRODUCT DISCLAIMERS

WHAT ARE THE BENEFITS OF LONGSHENG RICE WATER?

WHAT MAKES THE RICE YOU USE IN YOUR PRODUCT UNIQUE?

WHAT PERCENTAGE GOES TO THE RED YAO WOMEN?

WHO ARE THE RED YAO WOMEN?

THE RED YAO AND VIORI'S PARTNERSHIP WITH THEM

CAN I USE THIS ON...

CAN I USE VIORI WITH OTHER PRODUCTS?

DANDRUFF HELP AND RECOMMENDATIONS

DO I NEED TO USE CONDITIONER?

WILL THESE LEAVE RESIDUE OR WEIGH DOWN MY HAIR?

DO YOUR PRODUCTS HELP WITH HAIR GROWTH?

DO YOUR PRODUCTS WORK ON...

HOW DO I KNOW MY HAIR/SCALP TYPE?

HAIR POROSITY Q&A

HOW TO REDUCE FRIZZ

NORMAL SCALP RECOMMENDATION

OILY SCALP BUT DRY ENDS RECOMMENDATION

OILY SCALP RECOMMENDATION

HAIR QUESTIONS AND RECOMMENDATIONS

ARE YOUR PRODUCTS GLUTEN FREE?

CONDITIONER BAR INGREDIENTS

DO YOUR PRODUCTS CONTAIN...?

DO YOUR PRODUCTS CONTAIN DMDM?

ARE YOUR INGREDIENTS SUSTAINABLY SOURCED?

QUESTIONS ABOUT OUR RICE

HOW MUCH PROTEIN IS IN YOUR BARS?

ARE YOUR PRODUCTS ... ?

IS BEHENTRIMONIUM METHOSULFATE SAFE?

SHAMPOO BAR INGREDIENTS

DO YOUR BARS HAVE SILICONE IN THEM?

WHAT IS THE CLEANSER IN YOUR PRODUCTS?

WHAT IS THE BINDING AGENT IN YOUR BARS?

WHERE IS YOUR VITAMIN E SOURCED FROM?

WHY DO THE SCENTS MATTER IF THE FORMULA IS THE SAME?

LINKS TO RESEARCH ARTICLES

INGREDIENTS

QUESTIONS ABOUT RECURRING ORDERS

CAN I CHANGE MY ORDER AFTER IT'S BEEN PLACED?

CAN I CHANGE MY BARS FOR A DIFFERENT SCENT?

CAN I PURCHASE GIFT CARDS?

CAN I RETURN MY ORDER AFTER I RECEIVED IT?

WHERE DO YOU SHIP?

HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

HOW MUCH DOES SHIPPING COST?

I RECEIVED THE WRONG ITEMS, HOW CAN I GET THIS FIXED?

WHAT SHOULD I DO IF MY PACKAGE IS LOST OR STOLEN?

MY BARS ARRIVED SOFT, MELTED, OR BROKEN, WHAT SHOULD I DO?

TRACKING FAQS

MY TRACKING SAYS DELIVERED, BUT I HAVEN'T RECEIVED IT. WHAT DO I DO?

SHIPPING FAQS

WHAT DO I DO IF I WROTE THE WRONG ADDRESS ON MY ORDER? OR MY ORDER IS MARKED INVALID ADDRESS?

WHERE ARE YOUR PRODUCTS SHIPPED FROM? WHERE IS YOUR WAREHOUSE AND FULFILLMENT CENTERS LOCATED?

WHERE DO YOU SHIP? WHAT COUNTRIES AND TERRITORIES?

WHERE IS MY ORDER?

WHO DO WE SHIP WITH? WHAT SHIPPING SERVICE PROVIDER DO WE USE?

Who is responsible for paying customs fees, duties, VAT, GST and other taxes?

Do I have to pay shipping cost when doing a return or an exchange?

CAN I RETURN OR EXCHANGE LIMITED EDITION PRODUCTS?

Shipping Policies

ORDERS & SHIPPING

DO THE BARS HELP MY SCALP HEALTH AND WILL IT DECREASE DANDRUFF AND RELATED ISSUES?

ARE THERE ANY UNSCENTED BAR OPTIONS?

ARE THESE SAFE FOR PREGNANCY?

WHAT ARE YOUR PRODUCTS FREE FROM?

ARE YOUR PRODUCTS ALL NATURAL?

CAN I USE BODY WASH ON MY HAIR?

BAMBOO HOLDERS FAQS

CAN I USE THE SHAMPOO OR CONDITIONER BARS ON MY SKIN?

HOW BIG ARE THE PRODUCTS?

HOW OFTEN SHOULD I WASH WITH YOUR PRODUCTS?

HOW LONG WILL THE BARS LAST?

MY BARS HAVE CRUMBLED AND FALLEN APART. WHAT DO I DO?

SIGNATURE COLLECTION INGREDIENTS

WHY ARE THE CONDITIONER BARS BUMPY ON THE TOP?

WHAT DO THE SHAMPOO PATTERNS REPRESENT?

WHAT IS THE DIFFERENCE BETWEEN THE BARS AND SCENTS?

WHAT IS THE PH LEVEL OF YOUR BARS AND WHY DOES IT MATTER?

WHAT IS THE PURPOSE OF THE BAMBOO HOLDER?

WHAT IS THE SHELF LIFE OF YOUR BARS?

WHAT KIND OF MATERIALS ARE USED FOR PACKAGING?

WHAT KIND OF TESTING AND RESULTS HAVE YOU SEEN FROM YOUR PRODUCTS SO FAR?

WHERE ARE YOUR PRODUCTS MADE AND MANUFACTURED?

WHY DO YOU PUT ALCOHOL IN YOUR PRODUCTS?

HOW DO I KNOW WHAT PRODUCT TO USE ON WHAT HAIR TYPE?

WHICH BAR SHOULD BE USED FOR EACH HAIR TYPE?

CAN I USE THE SHAMPOO BAR AS A BODY BAR?

CAN I USE THIS ON MY DOG/PET?

DO YOU HAVE A DEEP CONDITIONER?

DO YOU OFFER A LIQUID SHAMPOO OR CONDITIONER?

DO YOU HAVEA PURPLE SHAMPOO?

HOW LONG DO THE BARS LAST?

HOW MUCH DO YOUR BARS WEIGH?

IS THE CONDITIONER A LEAVE IN?

LATHER - WHY DOES THE CONDITIONER NOT LATHER LIKE THE SHAMPOO?

RECYCLE - IS THE PACKAGING RECYCLABLE?

SENSITIVE SCALP - SAFE FOR SENSITIVE SCALPS?

WHY DON'T YOU USE GLASS?

PRODUCT

WHAT IS YOUR EXCHANGE POLICY?Updated 7 months ago