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COMMON QUESTIONS

VIORI Signature Collection SCENT DESCRIPTIONS

Terrace Garden bars smell like a fresh, green, floral shop smell, not too overwhelming. Hidden Waterfall is a sweet, vanilla, musk scent. Native Essence is unscented, but if you put your nose right up close to it, it has a wheat/barley smell to it. I

HOW DO I USE THE SHAMPOO AND CONDITIONER BARS?

We understand that using shampoo and conditioner bars for the first time can be a bit of a learning curve!  Once you learn how to use them though, you'll see how easy it is! Here are some videos we made to show you how to use our products: Shampoo B

DO YOU HAVE ANY STORES?

We do not have any brick and mortar stores at this time, you can order from us online at https://viori.com/collections/all or find our products on Amazon and at select in store Sephora and on Sephora Online.

WHAT IS YOUR CONTACT INFORMATION?

To get in touch with our customer support team, please contact us at: [email protected] We do not have a phone number. We do all customer interactions via email, web chat, or Facebook messenger. Our returns address is: Viori Beauty LLC 1123 N 1430

DO YOU OFFER ANY DISCOUNTS OR COUPON CODES? DEALS?

Absolutely! Use the coupon code TRYVIORI at checkout and you will receive 10% off your entire order!  (This is for One Time Purchases only - discount will not apply to subscription items.) *Remember**, because we use Shopify you can only use one disc

DO YOU OFFER SAMPLES?

Unfortunately no, we do not offer any small samples bars or scent samples for free. We apologize for the inconvenience! However we just launched our new Mini Bars which are great for travel or for trying out our products! you can shop them following

IS VIORI B-CORP CERTIFIED?

Yes!  We are!

RECOMMENDATIONS FOR TRAVEL

Storage ideas when traveling with your shampoo and conditioner bars: Use your bamboo holders with their lids and put a string, rubberband, or hair tie around them to keep the lids closed. https://viori.com/collections/all/products/bamboo-holder Use

DO THE PRODUCTS WORK LIKE USING RICE WATER?

We use a lower concentration of Longsheng rice water in our products because rice water at a high concentration can disrupt your hair and scalp's pH level if used too often or too much. Because our products contain other nutrient-rich ingredients alo

WHAT ARE THE STAMPS/MOLDS ON THE BARS?

Each bar represents a mooncake pattern and design. Mooncakes are a traditional Chinese dessert and a big part of their culture. There is a festival called the Mid-Autumn festival or the Lunar festival that is celebrated every fall and mooncakes are t

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

The forms of payment we accept are credit card, Amazon Pay, PayPal, Google Pay, Shop Pay and Apple Pay. Apple Pay is for one-time purchases only.

WHAT IS THE PRICING? HOW MUCH DO YOUR PRODUCTS COST?

The Shampoo and Conditioner bars are $13.49 per bar for a 1-time purchase and $12.14 per bar for a subscription purchase. The Mini Shampoo and Conditioner Bars are: $15 per set for 1-time purchases or $11.25 for subscription purchasing.Dry Shampoo co

HOW QUICKLY WILL I SEE RESULTS?

The amount of time you will see results from our products will vary from person to person. It also depends on what you are hoping to have our products do for your hair. Some customers see the results they are wanting after one wash while some it may

HOW TO RECYCLE OUR PRODUCTS

At Viori, everything we use for our packaging is biodegradable, sustainable, and recyclable. We believe that caring for the Earth isn't just a choice, it's a responsibility. And part of this responsibility is to educate our customers on how to best r

What CERTIFICATIONS does Viori have?

Currently at Viori we are hold the following certifications. We are continuously evaluating these certifications and looking into others if you see one you would like us to consider please feel free to reach out to our customer support team via email

CAN I RETURN/EXCHANGE PRODUCTS FOR LTO'S?

Unfortunately, we do not offer exchanges or returns for limited time only scents. Keep in mind limited time offers go fast, so if you have any interest at all in the new scent, purchase it as soon as possible.

CAN CHILDREN USE VIORI PRODUCTS?

Yes, absolutely. Our product ingredients are safe and natural for any age.

DO YOU SELL GIFT CARDS?

We do not have physical gift cards. However, we do sell digital gift cards that can be used on our website. When you purchase a digital gift card it will send a unique code directly to your email. You can purchase a gift card here.