MY BARS HAVE CRUMBLED AND FALLEN APART. WHAT DO I DO?Updated a year ago

We apologize this happened! We are happy to help the best we can. To start, it's normal for a shampoo or conditioner bar to break apart once it reaches 1/4" thickness. This is the nature of shampoo, conditioner and soap bars

In the case that your shampoo crumbles before 1/4" here are some troubleshooting options:

• Lightly soften the crumbles with a tiny bit of water inside the microwave. Leave it in for less than 10 seconds. Squeeze the pieces together and shape it the way you would like. Let it sit and dry out for 24-48 hours.
• Another idea is, you can use a mesh soap bag and put the pieces inside there so that you can still use them.
• If none of these help or work, reach out to [email protected].

If your conditioner crumbles before 1/4" here are some troubleshooting options:

• Melt the pieces in the microwave until pieces melt together and become liquid-like. Pour this liquid into something that can become a mold or shape-former for the conditioner. Make sure to line or grease the container so it can be removed easily. Suggestions are a small jar, muffin tin, ramekin dish, silicone muffin liner, or any small, empty container. Let it sit fo 24-48 hours before using.
• If this doesn't help, reach out to [email protected].